NeXtage Scientific is committed to providing high-quality products and services, timely delivery of all orders, friendly customer service before, during and after the sale.
- All orders will be carefully reviewed to ensure meeting customer requirements
- Customers will be contacted to offer technical advice if any requirements cannot be met
- Purchase orders will include product description and specifications
- Each product will be inspected before being shipped to ensure new and working conditions
- Protections are strictly executed during handling, storage, packaging and delivery of each product
Return Policy
Thank you for shopping with us. We want you to be fully
satisfied with your purchase. If for any reason you are not, please review our
return policy below:
Eligibility for
Returns
- Items may be returned within 30 days of delivery.
- Products must be unused, in original packaging, and in the
same condition as received.
- Proof of purchase (receipt or order confirmation) is
required.
Non-Returnable Items
The following items are not eligible for return:
- ·
Customized or personalized products
- ·
Perishable goods
- ·
Clearance or final sale items
- ·
Opened consumables (e.g., hygiene products)
Return Process
Contact us at support@neXtageScientific.com
to initiate your return.
We will provide a Return Authorization Number (RMA) and
instructions.
Ship the item back using the original or equivalent
packaging.
Once we receive and inspect your return, we will notify you
of the approval or rejection of your refund.
Refunds
Approved refunds will be issued to your original method of
payment within 5 business days.
Shipping charges are non-refundable, unless the return is
due to our error (wrong or defective item).
Exchanges
We only replace items if they are defective or damaged.
For exchanges, please contact us directly to arrange.
Return Shipping
Customers are responsible for paying return shipping costs,
unless the item is defective, damaged, or incorrect.
We recommend using a trackable shipping service or
purchasing shipping insurance.
Contact Us
If you have questions about this policy, please contact us
at:
Phone: 737-409-4056
We appreciate your business and aim to make returns as
smooth as possible.