NeXtage Scientific is committed to providing high-quality products and services, timely delivery of all orders, friendly customer service before, during and after the sale.

All orders will be carefully reviewed to ensure meeting customer requirements
Customers will be contacted to offer technical advice if any requirements cannot be met
Purchase orders will include product description and specifications
Each product will be inspected before being shipped to ensure new and working conditions
Protections are strictly executed during handling, storage, packaging and delivery of each product

Return Policy

Thank you for shopping with us. We want you to be fully satisfied with your purchase. If for any reason you are not, please review our return policy below:

Eligibility for Returns

Items may be returned within 30 days of delivery.
Products must be unused, in original packaging, and in the same condition as received.
Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

The following items are not eligible for return:

· Customized or personalized products
· Perishable goods
· Clearance or final sale items
· Opened consumables (e.g., hygiene products)

Return Process

We will provide a Return Authorization Number (RMA) and instructions.

Ship the item back using the original or equivalent packaging.

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Refunds

Approved refunds will be issued to your original method of payment within 5 business days.

Shipping charges are non-refundable, unless the return is due to our error (wrong or defective item).

Exchanges

We only replace items if they are defective or damaged.

For exchanges, please contact us directly to arrange.

Return Shipping

Customers are responsible for paying return shipping costs, unless the item is defective, damaged, or incorrect.

We recommend using a trackable shipping service or purchasing shipping insurance.

Contact Us

If you have questions about this policy, please contact us at:

Email: support@neXtageScientific.com

Phone: 737-409-4056

We appreciate your business and aim to make returns as smooth as possible.